The BBC is the world’s greatest broadcaster, but it isn’t perfect and it does sometimes get things wrong.
BBC Trust chairman Lord Patten.
So, to ensure amends are made more quickly and apologies are administered when appropriate, the BCC is launching a corrections and clarifications page online, and due to recruit a new chief complaints editor. BCC Trust has also outlined 7 new proposals to improve the efficiency of the complaints process, which are open for public assessment.
This comes as titles in the newspaper industry introduce such columns within their printed pages, as launched by the Daily Mail, the Mail on Sunday and the Metro last year. In evidence to the Leveson inquiry at the beginning of this year, editor of the Telegraph Tony Gallagher also said he “may need to consider” the introduction of a corrections column ”in due course”.
The proposals can be viewed here.