What matters is: Are you profitable? Are you building something great? Are you taking care of your people? Are you treating your customers well? In the coverage of our industry as a whole, you’ll rarely see stories about treating customers well, about people building a sustainable business. TechCrunch to me is the great place to look to see the sickness in our industry right now.
— Jason Fried, founder and CEO of 37signals, in an interview with Fast Company on the lottery mentality of tech startups and the press. 37signals Earns Millions Each Year. Its CEO’s Model? His Cleaning Lady.